Bug Tracking and Resolving

Authors(2) :-K. Sivagami, Dr. A. Jayachandran

Bug Tracking, Help Desk Ticketing, issue raising, search facility, help information, issue resolution. Issues related to software projects can be raised, tracked and resolved by Employees of different departments. Resolved issues can be allowed to access from Knowledge Base as Knowledge elements. The different groups and representatives can interact each other through emails. The issue tracking system does all the jobs that are done in conventional system but ,here , everything is done in more formal and efficient manner. All the users of organization can interact with each other through the Issue Tracking System. This system acts as an interface between the employees thereby enabling them to forward their issues to the centralized Issue tracking system. Hence, making the work easy for both the issue raiser and the resolved. It totally avoids the involvement of middlemen in getting resolution for a particular issue.The Issue Tracking system is an intranet application, which provides information about issues in software projects, in detail. This product develops a system that can be used by all the departments of a software organization. In the conventional method, all the issues are dealt manually .The progress of the issues are also checked in person, which is a tedious task. Here, in Issue Tracking, it fulfills different requirements of administrator and employees of a software development organization efficiently. The specific purpose of the system is to gather and resolve issues that arise in different projects handled by the organization

Authors and Affiliations

K. Sivagami
Department of M.Sc(Software Engineering), PSN College of Engineering & Technology, Tirunelveli, Tamilnadu, India
Dr. A. Jayachandran
Department of M.Sc(Software Engineering), PSN College of Engineering & Technology, Tirunelveli, Tamilnadu, India

PrefDB, Network,data, SQL, Query parser, tuples.

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Publication Details

Published in : Volume 2 | Issue 2 | March-April 2017
Date of Publication : 2017-04-30
License:  This work is licensed under a Creative Commons Attribution 4.0 International License.
Page(s) : 318-322
Manuscript Number : CSEIT172282
Publisher : Technoscience Academy

ISSN : 2456-3307

Cite This Article :

K. Sivagami, Dr. A. Jayachandran, "Bug Tracking and Resolving", International Journal of Scientific Research in Computer Science, Engineering and Information Technology (IJSRCSEIT), ISSN : 2456-3307, Volume 2, Issue 2, pp.318-322, March-April-2017.
Journal URL : http://ijsrcseit.com/CSEIT172282

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