Chatbot for Business Organization : Utility, Processes and Significance

Authors(2) :-Aishwarya Bhosale, Dr. Vijay Gaikwad

Chatbots are the substitute for business automation. They have evolved in recent times in almost every aspect of business organizations including sales, service, operations, Customer Relationship Management(CRM), marketing, Human Resource Management etc. However, there are many questions organizations are puzzled with; How to use them? What are the pros and cons of chatbots? are they really useful? what are the technological implications? This article attempts to find out the answer to these questions.

Authors and Affiliations

Aishwarya Bhosale
B.Tech student, Vishwakarma Institute of Technology, Pune, Maharashtra, India
Dr. Vijay Gaikwad
HOD, Department of Electronics, VIT Pune, Maharashtra, India

Chatbots, Artificial Intelligence, E-Commerce, Business Automation, Machine-Learning.

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Publication Details

Published in : Volume 2 | Issue 6 | November-December 2017
Date of Publication : 2017-12-31
License:  This work is licensed under a Creative Commons Attribution 4.0 International License.
Page(s) : 872-881
Manuscript Number : CSEIT1726218
Publisher : Technoscience Academy

ISSN : 2456-3307

Cite This Article :

Aishwarya Bhosale, Dr. Vijay Gaikwad, "Chatbot for Business Organization : Utility, Processes and Significance", International Journal of Scientific Research in Computer Science, Engineering and Information Technology (IJSRCSEIT), ISSN : 2456-3307, Volume 2, Issue 6, pp.872-881, November-December-2017.
Journal URL : http://ijsrcseit.com/CSEIT1726218

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