Chatbot for Business Organization : Utility, Processes and Significance

Authors

  • Aishwarya Bhosale  B.Tech student, Vishwakarma Institute of Technology, Pune, Maharashtra, India
  • Dr. Vijay Gaikwad  HOD, Department of Electronics, VIT Pune, Maharashtra, India

Keywords:

Chatbots, Artificial Intelligence, E-Commerce, Business Automation, Machine-Learning.

Abstract

Chatbots are the substitute for business automation. They have evolved in recent times in almost every aspect of business organizations including sales, service, operations, Customer Relationship Management(CRM), marketing, Human Resource Management etc. However, there are many questions organizations are puzzled with; How to use them? What are the pros and cons of chatbots? are they really useful? what are the technological implications? This article attempts to find out the answer to these questions.

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IInternational Journal of Scientific Research in Computer Science, Engineering and Information Technology

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Published

2017-12-31

Issue

Volume 2, Issue 6, November-December-2017

Section

Research Articles

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This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

[1]
Aishwarya Bhosale, Dr. Vijay Gaikwad, " Chatbot for Business Organization : Utility, Processes and Significance" International Journal of Scientific Research in Computer Science, Engineering and Information Technology(IJSRCSEIT), ISSN : 2456-3307, Volume 2, Issue 6, pp.872-881, November-December-2017.