Role of Information Technology in Hotel Industry

Abstract

This study aims to examine the role of information technology in hotel industry. At the present age Information technology helps in the growth and development of every industry and hotel industry is not an exception. The hotel industry is the major contributor to the economy of the country. The guests are god in the hotel industry so it is very important to satisfy them. In this modern era due to global competition each and every hotel wants to give unique and quality services as well as unforgettable experience to the guests. Nowadays the more use of technology allows more competition for hotels. The study also revealed various reasons for using information technology in hotel industry. Information technology helps hotel industry in various ways like it maintains the accuracy, reduce the labor costs, increasing efficiency, smooth functioning, increasing sales, maintains the quality of services and also helps in guest's satisfaction. The study concludes that information technology is very beneficial for the smooth functioning of the hotel industry.