Enhanced e-Government Process Model with Customer Centric Cloud

Abstract

The adoption of perfect technologies in the area of e-governance improves service delivery in a cost effective and secured manner. The success of every e-governance projects fully depends upon the utilisation of the end user, so that the wide range of acceptability and security should be assured through the significant approach of system design. Every customer centric systems should provide better services, fast and reliable information to every citizen. A review of literature indicates that the majority of the e-governance projects again undergoes with the manual processing due to the insignificant design of the system. Here we propose an improved service delivery, secured, customer centric and multi tired authentication system by adopting cloud environment as a service. The architecture proposes service delivery at various levels and there will be no lack in providing the service even if the concerned person in the department is unavailable. Every validation processes of each service will be processed by the system with the available data sources, which is already available with other e-governing systems.