Sales Trend Analysis of Products Using Customer Relationship Management Tool

Authors

  • Priyanka Singh  M. Tech, JECRC University, Jaipur, Vidhani, Rajasthan, India
  • Dr. Surendra Kumar Yadav  JECRC University, Jaipur, Vidhani, Rajasthan, India
  • Lokendra Pall  JECRC University, Jaipur, Vidhani, Rajasthan, India

DOI:

https://doi.org/10.32628/CSEIT183888

Keywords:

CRM, Data Mining, Risk Management, Quality Analysis, Salesperson Service

Abstract

CRM is a new technique in market where the dealer tries to develop long connection with their clients. CRM attempts to make their client climb up the stepladder of reliability. CRM purposes to make customer for life time. Company first tries to begin set-up with the publics who have a tough attention in the merchandise and ready to pay for it. Company try to change lookout of customer so that they can repeat their customers for life time.

References

  1. Raj Agnihotri, Kevin J. Trainor, Omar S. Itani, Michael Rodriguez Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India,2017.
  2. Hyung-Su Kim, Young-Gul Kim, A CRM performance measurement framework: Its development process and application, 2009.
  3. Hamid Tohidi, Mohammad Mehdi Jabbari, CRM as a Marketing Attitude Based on Customer's Information, 2012.
  4. Milan Kubina, Viliam Lendel, Successful Application of Social CRM in the Company, 2015.
  5. Leora Klapper, Annamaria Lusardi, Georgios A. Panos,
  6. Financial literacy and its consequences: Evidence from Russia during the financial crisis,2013.
  7. Lidija Kamara, Strategies for financial sustainability of immunization programs: A review of the strategies from 50 national immunization program financial sustainability plans, 2008.
  8. Reza Hemmati, State-of-the-art of transmission expansion planning: Comprehensive review, 2013

IInternational Journal of Scientific Research in Computer Science, Engineering and Information Technology

Downloads

Published

2018-12-30

Issue

Volume 3, Issue 8, November-December-2018

Section

Research Articles

License

Copyright (c) IJSRCSEIT

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

[1]
Priyanka Singh, Dr. Surendra Kumar Yadav, Lokendra Pall, " Sales Trend Analysis of Products Using Customer Relationship Management Tool" International Journal of Scientific Research in Computer Science, Engineering and Information Technology(IJSRCSEIT), ISSN : 2456-3307, Volume 3, Issue 8, pp.289-294, November-December-2018. Available at doi : https://doi.org/10.32628/CSEIT183888