Medical Product Verify and Complaint Management System for Ngo's
DOI:
https://doi.org/10.32628/CSEIT195171Keywords:
Medical Product, Complaints, NGO, Prescription, Patient, MPCMS (Medical Product Complaint Management System).Abstract
Today's world belongs to information technology. Information is worthwhile only if, it can be accessed at the right time, by the right person & is useful for the purpose defined. The purpose of Medical Product Complaint Management System (MPCMS) is to provide their prescription details and complaint registration easier one. This is an important tool to control and effectively manage the entire operation of patient details management and complaint registration in a very efficient manner and take it to the path of growth.The System deals with the collection of patient details and the prescription details and outputting it to the user through web application. The prescription details are stored into the database and when the user logs into the system they can view their prescription details. The user has been given a login to view the details and he can able to register the complaint in case of severe problems occurred due to the wrong prescription of medicines. The complaint will be submitted and it will be viewed by the NGO. The NGO is having separate login to view the complaints and he will be given the authority to accept/reject the complaint.
References
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- Handling e-complaints in customer complaint management system using FMEA as a qualitative system, Faed, A., DEBII, Curtin Univ. of Technol., Perth, WA, Australia
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