DaxDialer - A novel Approach for Client Consultation
Keywords:
Client-Based Consulting, DaxDialer CCA, Data Management, Scheduling, Vendor Collaboration, Client Relationships, React Native, PHP, MySQLAbstract
In today’s era client consultation has become crucial for business development as it guides clients to achieve desired change or make suitable choices. DaxDialer is both a mobile and web application that stores data, business phone numbers in Dialer, DaxDialer is built using the react native platform and Android Studio. However, current systems have shortcomings in data management,scheduling and communication, affecting our service quality. To address these issues, the DaxDialer Client Consulting Application (CCA) is the best solution. The application offers Admin, Vendor, and Counselor dashboards, along with a Dialer for consulting. By utilising technologies like React Native, PHP for API, and a MySQL database, our objective is to enhance data management, vendor collaboration, and client relationships, ultimately maximising client satisfaction.
References
- Vicente Guerola-Navarro, Hermenegildo Gil Gomez (June 2022) The Customer relationship management and its impact on entrepreneurial marketing: a literature review. International Entrepreneurship and Management Journal (2022).
- Marianna Di Gregorio, Dario Di Nucci (August 2022) University of Salerno, Fisciano, Italy. The making of accessible Android applications: an empirical study on the state of the practice. Empirical Software Engineering (2022) 27: 145
- Al-Omoush, K. S., Simón-Moya, V., Atwah Al-ma’aitah, & Sendra-García, J. (2021). The determinants of social CRM entrepreneurship: An institutional perspective. Journal of Business Research, 132, 21–31
- Ayyagari, M. R. (2021). A framework for analytical CRM assessments, challenges and recommendations. International Journal of Information, Business and Management, 13(2), 108–121.
- Di Gregorio M, Di Nucci D, Palomba F, Vitiello G (2021) The making of accessible android applications: an empirical study on the state of the practice - replication package.
- Liu, W., Wang, Z., & Zhao, H. (2020). Comparative study of customer relationship management research from East Asia, North America and Europe: A bibliometric overview. Electronic Markets, 30(4), 735–757.
- Pohludka, M., & Štverková, H. (2019). The best practice of CRM implementation for small and medium-sized enterprises. Administrative Sciences, 9(1), 22.
- Vendome C, Solano D, Lin˜an S, Linares-V ´asquez M (2019) Can everyone use my app? An empirical study on accessibility in Android apps. In: 2019 IEEE International conference on software maintenance and evolution (ICSME). IEEE, pp 41–52
- Kantorová, K., & Bachmann, P. (2018). The Social customer relationship management and organizational characteristics. Information, 9(12), 306.
- Al-Zadjali, M., & Al-Busaidi, (2018). Empowering the CRM Through Business Intelligence Applications: A Study in the Telecommunications Sector. International Journal of Knowledge Management (IJKM), 14(4), 68–87.
Downloads
Published
Issue
Section
License
Copyright (c) IJSRCSEIT

This work is licensed under a Creative Commons Attribution 4.0 International License.