Enterprise Digital Transformation: Leveraging AI/ML and Automation for Operational Excellence
DOI:
https://doi.org/10.32628/CSEIT251112373Keywords:
Enterprise Digital Transformation, Artificial Intelligence and Machine Learning, Operational Automation, Technology Innovation, Predictive AnalyticsAbstract
This comprehensive article examines the transformative impact of Artificial Intelligence (AI), Machine Learning (ML), and automation technologies on enterprise digital transformation within the technology sector. It explores how leading organizations leverage predictive analytics, intelligent automation, and real-time decision-making capabilities to optimize their operations and enhance customer experiences. Through detailed case studies and industry analysis, it demonstrates the significant benefits of AI/ML integration across software development, IT service management, and cloud operations. While addressing critical challenges such as ethical AI deployment, data complexity management, and workforce adaptation, this article provides strategic insights into emerging trends like explainable AI and edge computing. This article underscores the strategic imperative for technology enterprises to align their AI/ML investments with long-term business objectives, highlighting the role of hyper automation in creating resilient and intelligent digital ecosystems that drive sustainable competitive advantage in the rapidly evolving technology landscape.
Downloads
References
Yuanzhu Zhan et al., "The impact of artificial intelligence adoption for business-to-business marketing on shareholder reaction: A social actor perspective," International Journal of Information Management, vol. 76, June 2024. [Online]. Available: https://www.sciencedirect.com/science/article/pii/S0268401224000161
Leyla Zeynalli, "Modeling The Digital Transformation of Enterprises: A Comprehensive Study," International Journal of Research and Scientific Innovation, vol. 10, no. 11, Dec. 2023. [Online]. Available: https://www.researchgate.net/publication/376775082_Modeling_The_Digital_Transformation_of_Enterprises_A_Comprehensive_Study
Manoj Gudala, et al., "The Impact of Artificial Intelligence and Machine Learning on Business Analytics," IRJEMS International Research Journal of Economics and Management Studies, vol. 3, no. 8, Aug. 2024. [Online]. Available: https://irjems.org/Volume-3-Issue-8/IRJEMS-V3I8P137.pdf
TechTarget, "A Guide to Artificial Intelligence in the Enterprise," TechTarget Digital Guide, 2024. [Online]. Available: https://media.techtarget.com/digitalguide/images/Misc/EA-Marketing/Eguides/A_Guide_to_Artificial_Intelligence_in_the_Enterprise.pdf
Harshit Sheth, "The Impact of Automation on Business Process Efficiency and Accuracy: Enhancing Operational Performance in the Digital Age," IRE Journals, vol. 4, no. 12, June 2021. [Online]. Available: https://www.irejournals.com/formatedpaper/1702757.pdf
Girish Pai and Mariesa Coughanour, "Scaling Up Intelligent Automation: Enterprise Implementation Analysis," Cognizant Digital Research Report, Everest Group, 2021. [Online]. Available: https://www.cognizant.com/en_us/general/documents/everest-group-scaling-up-intelligent-automation.pdf
Petya Biolcheva et al., "Integration of AI Supported Risk Management in ERP Implementation," Computer and Information Science, vol. 15, no. 3, Dec. 2024. [Online]. Available: https://www.researchgate.net/publication/362238728_Integration_of_AI_Supported_Risk_Management_in_ERP_Implementation
Data Foundry, "AI Adoption: A Simple Framework for Risk Management," Data Foundation AI Research Report, 20 Nov. 2024. [Online]. Available: https://datafoundry.ai/2024/11/ai-adoption-a-simple-framework-for-risk-management/
Tres Astronautas, "Enterprise AI: Leveraging AI and Machine Learning for Success," Tres Astronautas Digital Transformation Report, 5 Aug. 2024. [Online]. Available: https://www.tresastronautas.com/en/blog/enterprise-ai-leveraging-ai-and-machine-learning-for-success
Poornachandar Pokala, "The Integration and Impact of Artificial Intelligence in Modern Enterprise Resource Planning Systems: A Comprehensive Review," SSRN Electronic Journal, Jan. 2025. [Online]. Available: https://www.researchgate.net/publication/387817678_The_Integration_And_Impact_Of_Artificial_Intelligence_In_Modern_Enterprise_Resource_Planning_Systems_A_Comprehensive_Review
Shree Ranjan et al., "Application of Emerging Technologies in ERP Implementation in Indian Manufacturing Enterprises: An Exploratory Analysis of Strategic Benefits," The International Journal of Advanced Manufacturing Technology, vol. 88, Jan. 2017. [Online]. Available: https://www.researchgate.net/publication/301601271_Application_of_emerging_technologies_in_ERP_implementation_in_Indian_manufacturing_enterprises_an_exploratory_analysis_of_strategic_benefits
Raghavendraprabhu Sundar et al., "Future Directions of Artificial Intelligence Integration: Managing Strategies and Opportunities," Journal of Intelligent & Fuzzy Systems, vol. 46, no. 1, Jan. 2024. [Online]. Available: https://www.researchgate.net/publication/377732841_Future_directions_of_artificial_intelligence_integration_Managing_strategies_and_opportunities
Downloads
Published
Issue
Section
License
Copyright (c) 2025 International Journal of Scientific Research in Computer Science, Engineering and Information Technology

This work is licensed under a Creative Commons Attribution 4.0 International License.