AI and Human Collaboration in Claims Processing: Optimizing the Hybrid Approach for Healthcare Payers
DOI:
https://doi.org/10.32628/CSEIT25112747Keywords:
Claims Adjudication, Artificial Intelligence, Healthcare Compliance, Fraud Detection, Human-AI CollaborationAbstract
AI is revolutionizing claims adjudication while maintaining essential human oversight in healthcare payment systems. This article examines the symbiotic relationship between advanced AI technologies and human expertise in modern claims processing. By exploring implementations at leading insurers like AmeriHealth, Cigna, and Blue Cross, we demonstrate how this collaborative approach enhances accuracy, prevents fraud, and ensures regulatory compliance. The integration of machine learning for pattern recognition, natural language processing for documentation review, and human judgment for complex determinations creates a robust framework that balances efficiency with quality care. Healthcare payers seeking to optimize their claims operations will discover actionable strategies for implementing hybrid systems that leverage the strengths of both artificial intelligence and human specialists while navigating the evolving regulatory landscape.
Downloads
References
Jeshwanth Machireddy, "Automation in Healthcare Claims Processing: Enhancing Efficiency and Accuracy," SSRN, 18 March 2025. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5159747
Anuraag Chigurupati and Bob Kocher, "Challenges and opportunities for administrative simplification in US health care," National Library of Medicine, Vol. 56, no. 4, 21 June 2021. https://pmc.ncbi.nlm.nih.gov/articles/PMC8313950/
Northwest Career College, "The AI Revolution in Healthcare Administration," 12 March 2024. https://www.northwestcareercollege.edu/blog/the-ai-revolution-in-healthcare-administration/#:~:text=By%20organizing%20health%20data%20faster,based%20on%20clinical%20exams%20only
Xsolis, "The Evolution of AI in Healthcare," https://www.xsolis.com/blog/the-evolution-of-ai-in-healthcare/
Elodie Adida and Tinglong Dai, "Provider Payment Models for Generative AI in Healthcare," 22 Jan. 2025. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5097711
Codoxo, "The Future of Healthcare Payment Integrity: Why AI-Driven Early Intervention Matters Now," 11 Feb. 2025. https://www.codoxo.com/the-future-of-healthcare-payment-integrity-why-ai-driven-early-intervention-matters-now/
Simon Eisbach et al., "Optimizing human-AI collaboration: Effects of motivation and accuracy information in AI-supported decision-making," Computers in Human Behavior Artificial Humans, Vol. 1, no. 1, Sep. 2023. https://www.researchgate.net/publication/374019248_Optimizing_human-AI_collaboration_Effects_of_motivation_and_accuracy_information_in_AI-supported_decision-making
Oluwasanya Luke Ogunsakin and Sunday Anwansedo, "Leveraging AI for Healthcare Administration: Streamlining Operations and Reducing Costs," IRE Journals, Vol. 7, no. 10, April 2024. https://www.irejournals.com/formatedpaper/1705709.pdf
American Medical Association, "Future of Health: The Emerging Landscape of Augmented Intelligence in Health Care," https://www.ama-assn.org/system/files/future-health-augmented-intelligence-health-care.pdf
Lisa Schwarz, "AI in Healthcare: Transforming Back-Office Operations," Oracle NetSuite, 18 Oct. 2024. https://www.netsuite.com/portal/resource/articles/erp/ai-healthcare.shtml
Wiljeana Jackson Glover et al., "The AI-Enhanced Future of Health Care Administrative Task Management," NEJM Catalyst, 3 March 2022. https://catalyst.nejm.org/doi/pdf/10.1056/CAT.21.0355?download=true
Troy Horvat et al., "Payment Integrity in the Age of AI and Value-Based Care," McKinsey & Company, 22 Dec. 2023. https://www.mckinsey.com/industries/healthcare/our-insights/payment-integrity-in-the-age-of-ai-and-value-based-care
Downloads
Published
Issue
Section
License
Copyright (c) 2025 International Journal of Scientific Research in Computer Science, Engineering and Information Technology

This work is licensed under a Creative Commons Attribution 4.0 International License.