SANTHOSH KUMAR GANESAN. Enhancing Customer Experience with Generative AI in Financial Services Contact Centers. International Journal of Scientific Research in Computer Science, Engineering and Information Technology, [S. l.], v. 10, n. 5, p. 943–949, 2024. DOI: 10.32628/CSEIT241051084. Disponível em: https://ijsrcseit.com/index.php/home/article/view/CSEIT241051084. Acesso em: 13 jul. 2025.